Cancellation Policy

Change of plans? No problem! With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a coupon.
The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 1 day and 3 hours before departure, you will get a 50% refund.

Time before departure	Refund (% of ticket price)
Less than 1 day	25%
Between 1 and 6 days	50%
Between 7 and 14 days	75%
14 days or more	100%

Please note that for extras like seat reservations and additional luggage, the refund is 100%. Booking fees and service fees are non-refundable.

Please find more information in our terms & conditions. (FlixBus)
Please find more information in our terms & conditions. (FlixTrain)

For trips within Türkiye and Brazil a 100% refund policy applies.

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