Cancellation Policy

Change of plans? No problem! With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a coupon.

The amount of your refund depends on when you made your booking and how far in advance you cancel.

Please refer to the table below to see which policy applies to your journey.

Important Dates

Old Policy: Applies to all bookings made till 19th April, 2026.
New Policy: Applies to all bookings made 20th April, 2026 onwards.

Old Policy (Bookings made till 19th April, 2026)		New Policy (Bookings made 20th April, 2026 onwards)
Time before departure	Refund (% of ticket price)	Time before departure	Refund (% of ticket price)
Less than 2 days	25%	Less than 1 day	5%
Between 2 and 6 days	50%	Between 1 and 2 days	25%
Between 7 and 14 days	75%	Between 2 and 4 days	70%
14 days or more	100%	Between 4 and 14 days	85%
		14 days or more	100%

For any queries regarding reimbursements under the Old Policy, please reach out to our Customer Service (CS) team on WhatsApp by clicking here.

Please note that for extras like seat reservations and additional luggage, the refund is 100%. Booking fees and service fees are non-refundable.

Please find more information in our terms & conditions. (FlixBus)
Please find more information in our terms & conditions. (FlixTrain)

For trips within Türkiye a 100% refund policy applies.

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